TEMPLATE: When the client thinks they have been HACKED

Hi [CLIENT],

I hope you’re doing well! [ASSIGNEE] mentioned the issue you’re experiencing with Messenger, and I wanted to follow up to understand the situation better so we can assist you.

Could you share a bit more about what’s happening? For example:

• What makes you think your account may have been hacked?
• What do you currently see on your screen?

If it’s not too much trouble, a screenshot of the issue would also be very helpful. This will give us a clearer picture and help us find the best solution for you.

Looking forward to hearing from you!

Best regards,

[YOUR NAME]

Oppdatert: 26/11/2024